Bournville Village

Primary School

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Contact Details

Complaints Procedure

If you were to have a question or concern about the provision for your child with special educational needs, in the first instance, we would encourage you to contact your child’s class teacher or the school SENDCo, Mrs Sarah Woodall.

If you still have concerns, then please contact our Inclusion Lead, Mrs Carter or the Head Teacher, Mrs Williams.  You can contact any of these individuals by telephoning the school office, emailing the school office or by writing a letter marked for their attention.

The school and governing body take complaints seriously and will do everything they can to resolve the issue quickly.  In the unlikely event your concern is not resolved, then please make contact with our SEND Governor, Louisa Jones, or our Chair of Governors (Mrs A. Cull), in line with our complaints procedure.


The Special Education Needs and Disability Information, Advice and Support Service (SENDIASS) exists to provide advice and information to parents and   pupils in Birmingham.

They can support you in understanding Special Educational Needs procedures and the laws that affect you and your child, and to provide information on other issues that may affect you.


Telephone: 0121 303 5004